🙋‍♀️ Frequently Asked Questions

📦 When will my order ship?

Boutique items: Ship within 5–10 business days from my warehouse.
Farmasi items: Usually ship within 1–2 business days from the Farmasi USA warehouse.
JessieK direct items: Like branded merch or giveaways, please allow 3–5 business days to process before shipping.

🚚 How do I track my order?

You’ll get a tracking number by email once your order ships. Check your spam/junk folder if you don’t see it. Still need help? Email TJKnowlesLLC@gmail.com.

💳 What payment methods do you accept?

We accept all major credit/debit cards, Shop Pay, PayPal, and more. Payment is processed securely through Shopify.

❌ Can I cancel or change my order?

Once an order is placed, we begin processing quickly. Cancellations or edits aren’t guaranteed, but reach out to TJKnowlesLLC@gmail.com ASAP and we’ll do our best.

📏 How do I know what size to order?

Each product includes a size guide in the description. When in doubt, size up! And feel free to message me if you need help deciding.

🧾 Do you offer returns?

Yes! Most boutique items can be returned if unworn and in original packaging within 7 days of delivery. Check our Refund Policy for full details.

💄 Are your beauty products safe?

All Farmasi beauty and wellness items are dermatologist-tested, cruelty-free, and meet EU and U.S. safety standards. I personally use what I share—because I don’t believe in recommending anything I wouldn’t trust on myself.

📥 I bought a digital product. Where’s my download?

You’ll get an email with your download link instantly after purchase. If not, check spam—or email me right away and I’ll resend it.

📧 How do I contact you?

Easy. Email me at TJKnowlesLLC@gmail.com or DM me on Instagram or TikTok @JessieK. I answer within 1–2 business days (but usually faster!).